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Our Terms Shape How Your Account Works

When you open your account at pos4d heylink, these Terms & Conditions set out exactly how deposits, withdrawals, gameplay and your account access work.

Account security rulesPayment and withdrawal termsDispute resolution steps
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pos4d heylink Our Terms Shape How Your Account Works
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How to Contact Support About Terms Issues

Our support team is here to explain any part of these Terms & Conditions or help you understand your account rules. We respond on multiple channels so you can reach us the way that suits you. If you need clarification on payment terms, withdrawal rules or account policies, don't wait—contact us directly.

Team online

Live Chat

Open the chat widget in your account lobby. We answer live chat requests during peak hours, typically 08:00–22:00 Indonesia time (UTC+7) every day.

Email Support

Send your question to our support email inbox. We read and reply to all emails within 24 hours, including clarifications on Terms & Conditions and account rules.

In-Account Help

Look for the Help section inside your account dashboard. It contains answers to common questions about deposits, withdrawals and account access tied directly to our Terms.

ACCOUNT SECURITY & DATA

How We Protect Your Information Under These Terms

Your account security and data privacy are core to our Terms & Conditions. We encrypt all deposit and withdrawal transactions, and we keep your payment details secure using…

Encrypted Transactions

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Account Verification

We verify your identity when you open your account and again before your first withdrawal.

Session Security

Your session times out after 30 minutes of inactivity when you play on the web.

Data Retention

We keep your account data for as long as your account is active plus 12 months after closure for dispute…

Cookie and Tracking Policy

We use cookies to remember your login, language choice and gameplay history.

Dispute Contact

If you disagree with a transaction or account closure, contact our support team with evidence.

Answers to Your Terms & Conditions Questions

These are the questions we hear most often about our Terms & Conditions. If you don't see your answer here, reach out to our support team—they're ready to clarify any part of your account agreement.

If we find you've violated our Terms—for example, using multiple accounts, depositing with someone else's payment method, or using automation tools—we may restrict your account and hold your balance while we investigate. You'll be notified in writing. If confirmed, we may close your account; your balance will be refunded to your original payment source within 14 days.

The core Terms—payment rules, gameplay limits, account closure and dispute handling—cannot be changed by you. You can, however, update your personal details, notification preferences and self-set account limits by contacting support. Structural changes to our Terms take effect after 30 days' notice to your account email; you can close your account instead if you disagree.

We process withdrawal requests within 24 hours of your submission, where local law permits. DANA, OVO, GoPay and QRIS payouts usually appear in your wallet within one to five minutes after we release them. Bank transfers may take one to three business days depending on your bank. We'll notify you by email when your withdrawal is on its way.

Every deposit is logged in your account history with the exact date, time and amount. Log in to your account, navigate to your transaction history and you'll see all deposits and withdrawals listed. If you see a charge you don't recognise, contact our support team immediately with the transaction ID from your statement; we'll investigate within 48 hours.

Yes. Your single account works on our web platform and mobile app simultaneously. You can start a round of Aviator on your phone during your commute to Jakarta and continue on desktop at home without losing your balance or gameplay history. Your session remains tied to your device login for security.

Your account remains active indefinitely, even if you don't log in. Your balance and gameplay history are preserved. If you forget your login details, use the password reset link in the login page. We only close accounts on your written request or if you've violated our Terms.

Absolutely. Contact our support team and ask for your account terms summary. We'll send you a document listing all rules specific to your account, your payment methods, your region and your account status within five business days.

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