Reference

How pos4d heylink Handles Your Personal Data

Your personal data — from account registration details to payment records processed through DANA, OVO, GoPay and QRIS — is handled under a clear, documented privacy framework.

Data collected at account openingDANA, OVO, GoPay, QRIS transaction records securedNo third-party data sellingRetention periods clearly definedYour right to request data deletion

Explore the Lobby Read FAQ

What Data We Collect and Why

pos4d heylink Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number and payment method identifiers — including wallet IDs linked to DANA, OVO, GoPay or QRIS. We also log device type, browser, and session timestamps to maintain account security and detect unusual

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access. Transaction histories are retained for a minimum of five years to satisfy financial record obligations where local law permits. Location data is captured at account creation level only — we do not continuously track your movements. Cookie data from your browser sessions helps us personalise
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your lobby view and remember your preferred language. You may withdraw consent for non-essential cookies at any time through your account settings page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you have questions about your data, want to request a copy of what we hold, or need to raise a concern about how your information was processed, our privacy team is reachable through three direct channels. Response times for data-related requests are within 3 business days — faster for urgent account-security matters. Our support operates from 08.00 to 24.00 WIB, including for players reaching us from Yogyakarta and Jakarta.

Team online

Live Chat

Reach our privacy support team directly via live chat on the pos4d heylink site. Available 08.00–24.00 WIB daily. We typically respond to data queries within the first session for straightforward account-access questions.

Email Privacy Request

Send a formal data access or deletion request to our dedicated privacy email. We process written requests within 3 business days and confirm receipt immediately. Attach your registered account ID to speed up the verification step.

In-Account Support Ticket

Log into your account and open a support ticket under the Privacy section. Tickets are categorised separately from general support, ensuring your data request goes directly to our data-handling team rather than the general queue.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Our approach to data protection covers every stage of your account lifecycle — from the moment you register through to any account closure request.

Encrypted Data Storage

All personal data, including payment wallet references for DANA, OVO, GoPay and QRIS, is stored using AES-256 encryption at rest.

Cookie Consent Control

We separate essential cookies from analytics and personalisation cookies.

Account Security Alerts

Any login from an unrecognised device triggers an automatic security notification to your registered email or phone number.

Data Retention Policy

We retain account and transaction records for five years where local law permits this period for financial auditing.

Third-Party Sharing Limits

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent needed to complete your…

Data Access Request Process

You may request a complete export of your stored personal data at any time.

Your Privacy Rights at pos4d heylink

The questions below cover what real account holders ask us about data collection, storage, and their rights. If your question is not answered here, reach out via live chat between 08.00 and 24.00 WIB or submit a support ticket tagged as a privacy matter for direct handling by our data team.

We collect your name, email address, phone number and payment identifiers such as your DANA or OVO wallet reference. We also log your device type and session timestamps to verify account access and flag unusual login patterns.

We share data only with payment processors — DANA, OVO, GoPay and QRIS — strictly to complete your transactions. We do not sell or rent your personal information to advertising networks, data brokers or any unrelated third parties.

Transaction and identity records are kept for five years where local law permits this for financial compliance purposes. Non-essential data such as browsing preferences and cookie records is deleted within 30 days of a confirmed account closure request.

Yes. Submit a data export request through the in-account support ticket system or via our privacy email. We verify your identity first, then deliver a full downloadable export of your stored personal data within 5 business days.

Payment wallet references are tokenised before storage — we never write raw credentials to our servers. All stored data uses AES-256 encryption at rest, and payment data is only accessed by systems involved in processing your specific transaction.

Yes. Your account dashboard has a cookie preferences panel where you can accept or decline non-essential cookies such as analytics and personalisation tools. Declining these does not affect your ability to log in, deposit or withdraw.

Contact us immediately via live chat between 08.00 and 24.00 WIB or raise an urgent support ticket. We can suspend active sessions, reset your credentials and run an access audit on your account within the same business day depending on local law requirements.

How pos4d heylink Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Privacy Request

In-Account Support Ticket

Six Ways We Protect Your Privacy

Encrypted Data Storage

Cookie Consent Control

Account Security Alerts

Data Retention Policy

Third-Party Sharing Limits

Data Access Request Process

Your Privacy Rights at pos4d heylink

01 What personal data does pos4d heylink collect when I open an account?

02 Does pos4d heylink share my data with other companies?

03 How long does pos4d heylink keep my account data after I close my account?

04 Can I request a copy of all the data pos4d heylink holds about me?

05 How does pos4d heylink protect my DANA, OVO, GoPay or QRIS payment details?

06 Can I control which cookies pos4d heylink uses on my account?

07 What happens if I think my account data has been accessed without my permission?

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